Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks


Borekci D. , Say A. I. , Kabasakal H., Rofcanin Y.

JOURNAL OF MANAGEMENT & ORGANIZATION, vol.20, no.6, pp.808-831, 2014 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Review
  • Volume: 20 Issue: 6
  • Publication Date: 2014
  • Doi Number: 10.1017/jmo.2014.51
  • Title of Journal : JOURNAL OF MANAGEMENT & ORGANIZATION
  • Page Numbers: pp.808-831
  • Keywords: supplier-buyer exchange relationship, resilience, relationship quality, satisfaction, commitment, SOCIAL-EXCHANGE, PSYCHOLOGICAL CONTRACTS, ORGANIZATIONAL RESILIENCE, COMMITMENT, IMPACT, SATISFACTION, BEHAVIOR, DETERMINANTS, WORKPLACE, FEEDBACK

Abstract

Supplier-buyer exchange relationship and quality of that relationship (supplier satisfaction and commitment) have been examined from various angles in the extant literature. Yet, there is a paucity of research investigating the influence of supplier characteristics - especially supplier resilience - on relationship quality. Driven to fill this gap, this study aims to develop theory of the influence of perceived benefits from supplier-buyer exchange relationship and supplier resilience on relationship quality. Data drawn from 97 supplier-buyer dyads were used. Hierarchical regression analyses showed the positive influence of both perceived benefits from supplier-buyer exchange relationships and supplier resilience on relationship quality. Further empirical and theoretical implications, as well as the limitations of the study, are discussed.